Shipping policy

Shipping Policy

Processing Times
Orders are processed within 3days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

Standard Shipping: 2–4 business days - £5.99
Note: Delivery times are estimates and may vary due to factors beyond our control.

Shipping Locations
We currently ship to the UK only. If your location is not listed, please contact us before placing an order.

Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Delays & Issues
We are not responsible for delays caused by customs, postal services, or unforeseen events. If your order is significantly delayed, please contact us at info@padsandpawstorbay.co.uk

Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes. These charges are the buyer’s responsibility.

Contact Us
For any shipping-related questions, email us at info@padsandpawstorbay.co.uk